Contact

FAQ

Before contacting us, you may find your answer in the frequently asked questions.

Let's Do This are our bookings and customer service provider.

As the four of us at We Run They Run I Run work other jobs full time, we made the decision to pay Let's Do This to handle all aspects of race entry and customer service on our behalf.

We strongly encourage you to enter in advance, it is cheaper and more convenient for everyone, including everyone behind you in the queue. There are usually a handful of entries available on the day. Payment is via card or exact cash. We will not have change.

Yes, up to 4 days before the event. Please see our Transfers page.

As per the terms you accepted upon entry, we cannot offer refunds. This is due to the upfront costs of staging an event.
As an organiser we start to incur costs for the event from the moment the dates are booked.
As the event draws closer ever-increasing costs are incurred to the point where we cannot recover any of them, regardless of whether you run.

We recommend you transfer your place to somebody else for free.

Under no circumstances can you swap your number unofficially. Official transfers are available up to 4 days before the event. Unofficial number swapping will result in disqualification. The reason for this is we must know who is at our event and have the correct details in the event of an emergency. You can transfer your place to another runner for free.

You can check to see which of our events you have entered by logging into your Let's Do This account.

Let's Do This handle our bookings and customer enquiries. Please email them here: support@letsdothis.com

Pre-race emails are sent out on the Wednesday before the event. However, all the information you require is on the event page, the email will just provide any additional late instructions.

Bib numbers are always collected at registration on the morning of the event.

If your question remains unanswered, please email us, we aim to reply within 7 days.

Partners

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Eco Clothing Range

Check out our range of hoodies and t-shirts…

Printed to order, delivered direct, next day delivery available.

Affiliation

We Run They Run I Run is affiliated to England Athletics as an event promoter, URN 7692804. Events are held under UKA rules and event licences are issued by RunBritain or TRA depending on the nature of the event.

Terms and Conditions

Please read our terms and conditions pages relating to entry and privacy.
Terms and Conditions
Privacy Policy

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